Terms of Service

Effective date: May 19, 2026 · Last updated: May 19, 2026

These Terms of Service (“Terms“) form a binding agreement between you (or the legal entity you represent — “Customer,” “you“) and Call AGENT 007, located at 954 Av. Juan Ponce de León, San Juan, PR 00907, Puerto Rico, United States (“CallAgent,” “we,” “us“) governing your use of the AI voice receptionist service at callagent007.com and app.callagent007.com (the “Service“). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

CallAgent provides an AI-powered voice receptionist that answers inbound calls on your behalf, handles common conversations, can transfer calls to a number you designate, and can book appointments through your connected calendar. We provide the Service “as a service” — the AI model, telephony, dashboard, and supporting infrastructure are operated by us; the agent’s behavior is configured by you.

2. Account & eligibility

You must be at least 18 years old and have legal authority to enter into these Terms on behalf of yourself or the entity you represent. You agree to provide accurate, current, and complete information during onboarding, and to keep it up to date. You are responsible for all activity that occurs under your account, including ensuring your team members and authorized users comply with these Terms.

3. Plans, fees & billing

• Subscription plans. The Service is offered on a subscription basis. The current plans, prices, and included usage limits are described on our pricing page. Plans renew automatically on the same calendar day each month or year (as applicable) unless canceled.
• Payments. Payments are processed by our third-party payment provider, Stripe. By providing a payment method you authorize us (through Stripe) to charge it for the recurring subscription fee, applicable taxes, setup fees, and any usage-based add-ons you select.
• Setup fees. Some plans include a one-time setup fee billed at sign-up. Setup fees are non-refundable.
• Cancellation. You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period. We do not pro-rate refunds for partial periods.
• Refunds. Except where required by law, subscription fees are non-refundable. We may, at our discretion, offer credits or refunds in limited circumstances (e.g., extended Service outage).
• Price changes. We may change prices for new and renewing subscriptions with at least 30 days’ advance notice by email or in-app notification.
• Late or failed payments. If a payment fails, we may suspend the Service after attempting to notify you. After 30 days of non-payment, the account may be terminated and its data deleted.

4. Acceptable use

You agree NOT to use the Service to:

• Place or receive calls that violate the Telephone Consumer Protection Act (“TCPA”), the Telemarketing Sales Rule, the CAN-SPAM Act, or any equivalent law in your jurisdiction. The Service is designed for inbound calls to your business; using the AI agent for unsolicited outbound calls, robocalls, or telemarketing without proper consent is strictly prohibited.
• Impersonate a person, business, or government agency.
• Operate a service that processes calls related to: emergency services (the Service is not a substitute for 9-1-1 or any emergency line), regulated financial advice, regulated medical advice, or any activity that requires a license you do not possess.
• Engage in fraud, deception, or activity intended to harm callers (e.g., phishing, social-engineering attacks, fraudulent charge collection).
• Attempt to reverse-engineer, decompile, or extract the AI models, prompts, or other proprietary components of the Service.
• Use the Service to generate, train, or fine-tune competing AI systems.
• Probe, scan, or test the vulnerability of the Service without our prior written consent. Coordinated security research is welcome — contact us first.
• Upload malicious code, attempt to interfere with the operation of the Service, or circumvent rate limits.

5. Customer responsibilities & consent

• Call recording disclosure. Many jurisdictions (including California and other “two-party consent” states) require all parties to a call to be informed of recording. You are responsible for ensuring your agent’s greeting includes any disclosure required by your jurisdiction. We provide default greetings that include a general disclosure, but the legal sufficiency of that disclosure depends on your specific operations and locale.
• Caller data. You are responsible for ensuring that the way you use the data you collect from callers (names, phone numbers, appointment details, etc.) complies with applicable privacy laws, including providing required notices to your callers.
• Industry regulations. If your business is regulated (healthcare/HIPAA, financial services, legal, etc.), you are responsible for confirming the Service meets your regulatory requirements. CallAgent is not currently a HIPAA-compliant business associate — do not use the Service to handle protected health information without first obtaining a Business Associate Agreement from us.

6. Customer data & AI disclosures

• You own your data. Call recordings, transcripts, knowledge-base content, and other information you or your callers provide remain your property. We process it solely to provide the Service.
• License to operate. You grant us a non-exclusive, royalty-free license to use your data only for the purposes of (a) operating the Service for you, (b) generating aggregated, de-identified statistics about Service usage, and (c) complying with legal obligations.
• No model training on your data. We do not use your call recordings, transcripts, or business prompts to train or fine-tune AI models for use outside your account.
• AI disclosure. The Service uses generative AI. The agent’s responses are produced by large language models and may occasionally be inaccurate, incomplete, or unexpected. You are responsible for reviewing your agent’s prompt and behavior, and you should not configure the agent to make legal, medical, financial, or other regulated commitments on your behalf.

7. Intellectual property

The Service, including software, design, content, and branding (other than your customer data), is the property of CallAgent or our licensors and is protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. We retain all other rights.

8. Suspension & termination

We may suspend or terminate your access to the Service if: (a) you breach these Terms, (b) we reasonably believe your use of the Service poses a security or legal risk, (c) your account is delinquent on payment for more than 30 days, or (d) we receive a credible report or court order requiring us to do so. Where reasonably practicable, we will provide advance notice and an opportunity to cure.

You may terminate your account at any time from the dashboard. Upon termination we will delete your data in accordance with the retention schedule in our Privacy Policy.

9. Warranty disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of AI output, or uninterrupted operation. We do not warrant that the Service will meet your requirements or be free from errors, defects, or security vulnerabilities.

10. Limitation of liability

To the maximum extent permitted by law, in no event will CallAgent be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost data, business interruption, or substitute services, arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

Our total cumulative liability under these Terms, regardless of legal theory, will not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; if those laws apply to you, some or all of the above exclusions may not apply, and you may have additional rights.

11. Indemnification

You agree to indemnify and hold harmless CallAgent and its officers, employees, and agents from any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms, (b) your violation of any law or third-party right, (c) your configuration of the agent’s prompt or behavior, or (d) any content you upload to or generate through the Service.

12. Governing law & dispute resolution

These Terms are governed by the laws of the Commonwealth of Puerto Rico, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the courts of the Commonwealth of Puerto Rico located in San Juan, or the United States District Court for the District of Puerto Rico, and you consent to personal jurisdiction in those courts.

You and CallAgent agree to first attempt to resolve any dispute informally by contacting hello@callagent007.com and providing a written description of the dispute and the relief you are seeking, before initiating any formal proceeding.

13. Changes to these Terms

We may revise these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Your continued use of the Service after the new Terms become effective constitutes your acceptance of the revised Terms. If you do not accept the new Terms, your remedy is to stop using the Service.

14. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and CallAgent and supersede all prior agreements.
• Severability. If any provision of these Terms is held invalid, the remaining provisions remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.
• Notices. Notices to you may be sent to the email address on your account. Notices to us must be sent to hello@callagent007.com.

15. Contact

Call AGENT 007
954 Av. Juan Ponce de León
San Juan, PR 00907
Puerto Rico, United States
Email: hello@callagent007.com
Web: callagent007.com